Return and Refund Policy
We want you to love your jewelry from The Chunky Jeweller. If you're not completely satisfied, you may request a return within 14 days of delivery.
To be eligible for a return:
Your item must be unused, in its original packaging, and in resalable condition. Custom or personalized items are
non-refundable unless faulty.
To start a return, email us at info@thechunkyjeweller.com with your order number and reason. If approved, you’ll receive return instructions.
Refunds
Once your return is received and inspected, we’ll notify you and issue a store credit within 5–10 business days.
Exchanges
If you received a defective or damaged item, we’ll gladly send you a replacement. Contact us within 7 days of receiving your order.
Non-returnable items:
Gift cards, Sale items, Custom-engraved or personalized jewelry
Return shipping is the customer’s responsibility unless the item is damaged or incorrect.
Shipping Policy
The Chunky Jeweller Shipping Policy
Last Updated: 13 May 2025
1. Manufacturing & Processing Time
- Standard Orders: Processed within 1–3 business days (excludes weekends/public holidays).
- Made-to-Order/Custom Jewelry:
- Requires 2–6 weeks for production (e.g., engraved, handcrafted, or personalized items).
- Customers must account for manufacturing time in addition to shipping timelines.
- Rush production may be available for an extra fee (contact info@chunkyjeweller.com before ordering).
2. Shipping Origins & Delivery Timelines
All orders ship from Hastings, New Zealand.
Estimated Delivery Time:
New Zealand : Standard Domestic, 2–5 business days
Australia : Standard International, 5–10 business days
USA/Canada : Standard International, 10–21 business days
Rest of World : Standard International, 15–30+ business days
3. Shipping Costs
- Free Domestic Shipping: Free standard shipping within New Zealand.
- International Orders: Free international shipping.
4. Key Notes for Customers
- Manufacturing Delays: Custom items require production time before shipping. Plan accordingly for events or gifts.
- Tracking: Sent via email once dispatched. Allow 24–48 hours for tracking to activate.
- Import Taxes/Duties: International buyers are responsible for customs fees (Chunky Jeweller does not cover these charges).
- Address Errors: Double-check shipping details. Incorrect addresses may result in lost packages or additional reshipping fees.
- Non-Refundable Custom Orders: Once production begins, cancellations or returns are not accepted.
5. FAQ
Q: Can I expedite my order?
A: Yes! Select "Express Shipping" at checkout or email us for rush production (fees apply).
Q: Do you ship to PO Boxes?
A: No—we require a physical address for delivery.
Q: What if my package is lost?
A: Contact your local postal service first. If unresolved, email us with tracking details for assistance.
Contact Us:
For urgent inquiries, email info@chunkyjeweller.com or call +64 210703960.