faqs
What materials are your jewelry pieces made from?
Every piece we create begins with ethically sourced precious metals: Gold: Crafted in your choice of 14k or 18k yellow, white, or rose gold—all nickel-free and tarnish-resistant for lasting beauty. Silver: Sterling silver (925 standard), polished to a luminous finish and optionally rhodium-plated for enhanced durability. Platinum: Naturally hypoallergenic and exceptionally resilient, perfect for heirloom-quality engagement rings and lifetime pieces. Why It MattersAs jewelers with 30+ years of experience, Jan and I select only responsibly mined or recycled metals, because luxury shouldn’t come at the earth’s expense. Each piece is handcrafted in our studio with meticulous attention to weight, purity, and wearability. *Have allergies or specific requests? Just ask—we’re happy to guide you.
Do you ship internationally?
Yes! We offer international shipping to most countries. Shipping rates and delivery times will be calculated at checkout based on your location.
How long will it take to receive my order?
We typically process orders within 1–3 business days. Delivery times vary by region: 3–7 days for domestic orders, and 7–14 days for international orders.
Can I return or exchange an item?
Absolutely. If you’re not happy with your purchase, you can request a return within 14 days of receiving your order. Items must be unused and in original condition. See our Refund Policy for full details.
Is your jewelry suitable for sensitive skin?
Yes! Many of our pieces are made with skin-friendly, nickel-free materials. If you have extra-sensitive skin, we recommend getting in touch with us.